The Northwestern Mutual shuttle service features (2) 14 passenger vans ( one from each campus ) at the times listed below.
Monthly Riders will enjoy advanced, fixed or flexible daily scheduling via an App or Website
Daily Riders will have access by calling our office 24 hours in advance to schedule open seats
- AM Departures – 6:30, 7:00, 7:30, 8:00, 8:30, 9:00
- PM Departures – 3:30, 4:00, 4:30, 5:00, 5:30, 6:15
Sorry, no Wheelchair Option at this time.
FAQ (Frequently Asked Questions)
Q: How do I sign up?
A: Download the NM Shuttle Service Contract. Complete and email signed document to firstname.lastname@example.org.
Q: What phone number should I call to schedule a seat?
Q: Can I reserve seats for others?
A: Yes, you will need to provide their name as shown on their NM IDs.
Q: If I go on vacation do I have to pay for the full month?
A: Yes – much like a parking lot, you would pay for the full month, there is not a credit for vacation weeks.
Q: What if I need to change my schedule?
A: The app will allow you to select any open seat, however seats are not guaranteed to be available at specific times.
Q: What if I get laid off? Will I get a refund?
A: Yes, we will credit partial months in the case of a layoff. If you decide mid month to discontinue service for any other reason, a refund will not be provided.
Q: If I missed my scheduled ride time, can I get a seat on a later ride time?
A: Yes, if there is an open seat. The driver or office can let you know of available seats. You may not be able to take the next scheduled shuttle if the shuttle is already full.
Q: Are we “locked in” to a specific time?
A: No, the app will allow you to change shuttles as needed and if seats are available.
Q: Can I reserve a specific time?
A: Yes, with your monthly payment, you may request the same specific time for both the AM and PM shuttles. We will then set you up in those times and you will not need to do anything else.
Q: I only need the shuttle a couple days a week, will I need to purchase a monthly pass?
A: Monthly riders will have priority in scheduling open seats. Daily riders will be able to purchase open seats after the 1st of every month.
Q: Can I pay in advance for service to guarantee a spot?
A: Yes. Priority order month to month goes to those riders that were signed up for the previous month. Payment before the 20th of each month is acceptable. You can also authorize us to take a payment on a certain date each month.
Q: Can I pay by check?
A: Yes, but payment will need to be received by the 10th of the month to ensure checks clear before the 20th.
Q: Is there heat in the vans?
A: Yes, they have heat and air conditioning.
Q: Is there a place to store computer bags?
A: Yes, in the back door area or under the seats.
Q: Where is the DT pickup and drop off location?
A: This is TBD at this time. Once we have confirmed enough people will be using the service we will work with NM to determine a location that we can do pick up and drop off on the campus.
Q: Will we need an ID card for this service?
A: You will need to show your NM ID to the driver.
Q: Where will parking be at Franklin?
A: Once we have confirmed the service is set up, we will work with NM to determine parking location for shuttle riders. NM has said they would be willing to work with employees and contractors to help with new shuttle options. We are optimistic this will be resolved quickly. No payment will be taken until this is confirmed. But we do need to know this is something that is needed assuming parking is onsite at Franklin.
Q: If NM doesn’t let us park on the Franklin campus to take a shuttle Downtown, where would we go?
A: The best alternative would be a park n ride location near campus.
Q: Will more shuttles be added if there is interest at specific times?
A: Yes, once we have established a known waiting list for particular times of the day, we will look at adding larger or more shuttles to accommodate riders.
Contact us for more information on our Northwestern Mutual shuttle service.